Customer satisfaction International Childcare 2020

Gemiddeld eindcijfer International Childcare Eindhoven

Beoordeeld door 51 personen


8.2
Beoordeling eindcijfer
Respondenten: 51
On a scale of one to ten, how would you rate the level of care at your location?
Gem.
8.2

Vraag
Resultaat
1. What is the age of the child that you are completing this survey for?
  • 28.0 %
    Younger than 2 years old
  • 40.0 %
    2 or 3 years old
  • 12.0 %
    4 - 6 years old
  • 20.0 %
    7 years or older
2. Please indicate your level of satisfaction for the following items (1 = very bad, 10 = excellent). If you don’t know something or it's not applicable to you, please choose “N.v.t." (N/A).
 
3. CHILDCARE
 
4. The level of care of your child's individual development by our pedagogical staff
  • Gem.
    8.2
  • 22.0 %
    10
  • 20.0 %
    9
  • 34.0 %
    8
  • 6.0 %
    7
  • 10.0 %
    6
  • 6.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 2.0 %
    N.v.t.
5. The level of (nursing) care given to your child by our pedagogical staff
  • Gem.
    8.1
  • 24.0 %
    10
  • 20.0 %
    9
  • 24.0 %
    8
  • 16.0 %
    7
  • 10.0 %
    6
  • 6.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
6. The selection of (suitable) activities offered to your child
  • Gem.
    8.5
  • 26.0 %
    10
  • 30.0 %
    9
  • 30.0 %
    8
  • 4.0 %
    7
  • 0.0 %
    6
  • 10.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
7. The constant presence of well-known and trusted pedagogical staff
  • Gem.
    8.2
  • 24.5 %
    10
  • 24.5 %
    9
  • 24.5 %
    8
  • 10.2 %
    7
  • 4.1 %
    6
  • 10.2 %
    5
  • 2.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
8. The level of your child's well-being whilst attending their childcare location
  • Gem.
    8.2
  • 20.0 %
    10
  • 30.0 %
    9
  • 24.0 %
    8
  • 12.0 %
    7
  • 4.0 %
    6
  • 6.0 %
    5
  • 4.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
9. The interaction between our pedagogical staff and the children
  • Gem.
    8.5
  • 28.0 %
    10
  • 34.0 %
    9
  • 18.0 %
    8
  • 10.0 %
    7
  • 2.0 %
    6
  • 8.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
10. THE LOCATION
 
11. The set-up and general appearance of your location
  • Gem.
    8.8
  • 34.0 %
    10
  • 30.0 %
    9
  • 24.0 %
    8
  • 8.0 %
    7
  • 0.0 %
    6
  • 4.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
12. The safety of your location
  • Gem.
    8.6
  • 34.0 %
    10
  • 30.0 %
    9
  • 20.0 %
    8
  • 4.0 %
    7
  • 2.0 %
    6
  • 4.0 %
    5
  • 0.0 %
    4
  • 4.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 2.0 %
    N.v.t.
13. The options for indoor play at your location
  • Gem.
    8.5
  • 34.0 %
    10
  • 20.0 %
    9
  • 26.0 %
    8
  • 6.0 %
    7
  • 8.0 %
    6
  • 0.0 %
    5
  • 4.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 2.0 %
    N.v.t.
14. The options for outdoor play at your location
  • Gem.
    8.7
  • 36.0 %
    10
  • 32.0 %
    9
  • 16.0 %
    8
  • 8.0 %
    7
  • 4.0 %
    6
  • 0.0 %
    5
  • 4.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
15. The hygiene at your location
  • Gem.
    7.7
  • 16.0 %
    10
  • 18.0 %
    9
  • 26.0 %
    8
  • 20.0 %
    7
  • 6.0 %
    6
  • 6.0 %
    5
  • 0.0 %
    4
  • 4.0 %
    3
  • 0.0 %
    2
  • 2.0 %
    1
  • 2.0 %
    N.v.t.
16. The temporary way of bringing your child to care, following the measures of RIVM (National Institute for Public Health and Environment)
  • Gem.
    8.3
  • 24.0 %
    10
  • 28.0 %
    9
  • 32.0 %
    8
  • 2.0 %
    7
  • 0.0 %
    6
  • 10.0 %
    5
  • 0.0 %
    4
  • 2.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 2.0 %
    N.v.t.
17. INFORMATION AND CONTACT
 
18. The information given about your child's well-being
  • Gem.
    8.2
  • 20.0 %
    10
  • 30.0 %
    9
  • 26.0 %
    8
  • 10.0 %
    7
  • 8.0 %
    6
  • 4.0 %
    5
  • 2.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
19. The communication by the staff at your location via the childcare App (note: not applicable for all locations)
  • Gem.
    8.2
  • 26.0 %
    10
  • 26.0 %
    9
  • 28.0 %
    8
  • 6.0 %
    7
  • 4.0 %
    6
  • 0.0 %
    5
  • 2.0 %
    4
  • 8.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
20. The interaction between our pedagogical staff and you as a parent
  • Gem.
    8.3
  • 26.0 %
    10
  • 32.0 %
    9
  • 20.0 %
    8
  • 10.0 %
    7
  • 2.0 %
    6
  • 2.0 %
    5
  • 4.0 %
    4
  • 4.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
21. The interaction between our director and you as a parent
  • Gem.
    7.8
  • 18.0 %
    10
  • 24.0 %
    9
  • 14.0 %
    8
  • 10.0 %
    7
  • 8.0 %
    6
  • 10.0 %
    5
  • 6.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 10.0 %
    N.v.t.
22. The reachability of the location via phone
  • Gem.
    9.0
  • 28.0 %
    10
  • 16.0 %
    9
  • 14.0 %
    8
  • 8.0 %
    7
  • 0.0 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 34.0 %
    N.v.t.
23. The response time of the location when answering questions via mail
  • Gem.
    8.5
  • 28.0 %
    10
  • 30.0 %
    9
  • 14.0 %
    8
  • 10.0 %
    7
  • 4.0 %
    6
  • 6.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 8.0 %
    N.v.t.
24. The handling of questions and/or complaints
  • Gem.
    8.2
  • 22.0 %
    10
  • 22.0 %
    9
  • 14.0 %
    8
  • 16.0 %
    7
  • 8.0 %
    6
  • 0.0 %
    5
  • 4.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 14.0 %
    N.v.t.
25. The information provided by the location about news and developments (e.g. via (news)letters or at parents’ evenings)
  • Gem.
    8.1
  • 22.0 %
    10
  • 24.0 %
    9
  • 28.0 %
    8
  • 6.0 %
    7
  • 10.0 %
    6
  • 0.0 %
    5
  • 2.0 %
    4
  • 4.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 4.0 %
    N.v.t.
26. The information provided by the location about important policy matters (e.g. privacy policy)
  • Gem.
    8.6
  • 32.0 %
    10
  • 22.0 %
    9
  • 26.0 %
    8
  • 10.0 %
    7
  • 2.0 %
    6
  • 4.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 4.0 %
    N.v.t.
27. The way of communication about the measures due to covid-19 at your location
  • Gem.
    8.9
  • 36.0 %
    10
  • 34.0 %
    9
  • 20.0 %
    8
  • 8.0 %
    7
  • 0.0 %
    6
  • 2.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
28. Please select the items below that you are (sufficiently) familiar with:
  • 11.8 %
    The Parents’ Committee
  • 72.5 %
    Your child’s mentor
  • 47.1 %
    The daily programme of the group
  • 17.6 %
    Our nutrition policy
29. PRACTICAL ISSUES
 
30. The opening hours of your location
  • Gem.
    9.3
  • 46.0 %
    10
  • 34.0 %
    9
  • 12.0 %
    8
  • 4.0 %
    7
  • 0.0 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 4.0 %
    N.v.t.
31. The placement opportunities (i.e. openings at the preferred days, opportunities to switch days, etc.)
  • Gem.
    7.4
  • 10.0 %
    10
  • 24.0 %
    9
  • 14.0 %
    8
  • 16.0 %
    7
  • 10.0 %
    6
  • 10.0 %
    5
  • 2.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 4.0 %
    1
  • 10.0 %
    N.v.t.
32. The administration in general (i.e. invoicing, contractual changes)
  • Gem.
    8.3
  • 26.0 %
    10
  • 32.0 %
    9
  • 16.0 %
    8
  • 8.0 %
    7
  • 0.0 %
    6
  • 4.0 %
    5
  • 4.0 %
    4
  • 0.0 %
    3
  • 4.0 %
    2
  • 0.0 %
    1
  • 6.0 %
    N.v.t.
33. The (net) monthly price that you pay for our childcare
  • Gem.
    6.8
  • 6.1 %
    10
  • 10.2 %
    9
  • 30.6 %
    8
  • 16.3 %
    7
  • 8.2 %
    6
  • 6.1 %
    5
  • 2.0 %
    4
  • 0.0 %
    3
  • 10.2 %
    2
  • 2.0 %
    1
  • 8.2 %
    N.v.t.
34. The way the financial refund was handled by your organization (if applicable)
  • Gem.
    8.2
  • 18.0 %
    10
  • 20.0 %
    9
  • 18.0 %
    8
  • 4.0 %
    7
  • 0.0 %
    6
  • 12.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 28.0 %
    N.v.t.
35. IN CONCLUSION
 
36. How likely are you to recommend your location to friends and family members? (0 = very unlikely, 5 = neutral and 10 = very likely)
  • Net Promoter Score
    46
  • 10.0 %
    Criticasters (0-6)
    34.0 %
    Passief tevredenen (7-8)
    56.0 %
    Promotors (9-10)