Customer satisfaction International Childcare 2020
For which location are you completing this survey? (Kdv = daycare, Bso = Out-of-school care)
Maak een keuze
Kdv Columbus
Kdv Nemo
Bso Columbus
What is the age of the child that you are completing this survey for?
Younger than 2 years old
2 or 3 years old
4 - 6 years old
7 years or older
Please indicate your level of satisfaction for the following items (1 = very bad, 10 = excellent). If you don’t know something or it's not applicable to you, please choose “N.v.t." (N/A).
CHILDCARE
The level of care of your child's individual development by our pedagogical staff
1
2
3
4
5
6
7
8
9
10
N.v.t.
The level of (nursing) care given to your child by our pedagogical staff
1
2
3
4
5
6
7
8
9
10
N.v.t.
The selection of (suitable) activities offered to your child
1
2
3
4
5
6
7
8
9
10
N.v.t.
The constant presence of well-known and trusted pedagogical staff
1
2
3
4
5
6
7
8
9
10
N.v.t.
The level of your child's well-being whilst attending their childcare location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The interaction between our pedagogical staff and the children
1
2
3
4
5
6
7
8
9
10
N.v.t.
THE LOCATION
The set-up and general appearance of your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The safety of your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The options for indoor play at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The options for outdoor play at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The hygiene at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The temporary way of bringing your child to care, following the measures of RIVM (National Institute for Public Health and Environment)
1
2
3
4
5
6
7
8
9
10
N.v.t.
INFORMATION AND CONTACT
The information given about your child's well-being
1
2
3
4
5
6
7
8
9
10
N.v.t.
The communication by the staff at your location via the childcare App (note: not applicable for all locations)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The interaction between our pedagogical staff and you as a parent
1
2
3
4
5
6
7
8
9
10
N.v.t.
The interaction between our director and you as a parent
1
2
3
4
5
6
7
8
9
10
N.v.t.
The reachability of the location via phone
1
2
3
4
5
6
7
8
9
10
N.v.t.
The response time of the location when answering questions via mail
1
2
3
4
5
6
7
8
9
10
N.v.t.
The handling of questions and/or complaints
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided by the location about news and developments (e.g. via (news)letters or at parents’ evenings)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided by the location about important policy matters (e.g. privacy policy)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The way of communication about the measures due to covid-19 at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
Please select the items below that you are (sufficiently) familiar with:
The Parents’ Committee
Your child’s mentor
The daily programme of the group
Our nutrition policy
PRACTICAL ISSUES
The opening hours of your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The placement opportunities (i.e. openings at the preferred days, opportunities to switch days, etc.)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The administration in general (i.e. invoicing, contractual changes)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The (net) monthly price that you pay for our childcare
1
2
3
4
5
6
7
8
9
10
N.v.t.
The way the financial refund was handled by your organization (if applicable)
1
2
3
4
5
6
7
8
9
10
N.v.t.
IN CONCLUSION
How likely are you to recommend your location to friends and family members? (0 = very unlikely, 5 = neutral and 10 = very likely)
Maak een keuze
0 (zeer onwaarschijnlijk)
1
2
3
4
5 (neutraal)
6
7
8
9
10 (zeer waarschijnlijk)
Please describe your experience with our childcare in just a few words:
Please share any comments that you might have:
On a scale of one to ten, how would you rate the level of care at your location?
1
2
3
4
5
6
7
8
9
10
Should we want to discuss any of your answers, could we contact you? If so, note that you enter your name and/or email address in the next field and that you will not remain anonymous. ('Ja' = yes, 'Nee' = no)
Ja
Nee
Please enter your name and/or email if we have to contact you. The name and/or email address filled out in the field below will be visible next to your review. Not entering your (real) name will ensure your anonymity. Finally, please press the button.
Naam
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