Customer satisfaction International Childcare Eindhoven 2019

Gemiddeld eindcijfer International Childcare Eindhoven

Beoordeeld door 72 personen

8.5

International Childcare Eindhoven

Een onderzoek voor International Childcare door klantOK: www.klantOK.nl
Makkelijk meer weten van klanten en medewerkers

NL:
Bij International Childcare Eindhoven komen Nederlandse kinderen, maar ook kinderen van over de hele wereld; meestal kinderen van expats die in de regio Eindhoven werken. Ze maken van baby af aan persoonlijk kennis met andere culturen. Zonder dat ze hun eigen cultuur uit het oog verliezen. Ze krijgen hiermee een goede basis voor een toekomst waarin grenzen steeds meer zullen vervagen.
 
 

ENG:
International Childcare Eindhoven offers professional Dutch day care and out of school care with an international dimension. Children of different nationalities meet here to play, discover and learn. In a stimulating, familiar and safe environment where they can be themselves.

 

 

Beoordeling eindcijfer
Respondenten: 72
On a scale of one to ten, how would you rate the level of care at your location?
85 %
Gem.
8.5

Vraag
Resultaat
1. What is the age of the child that you are completing this survey for?
43.1 %
  • 31.9 %
    Younger than 2 years old
  • 43.1 %
    2 or 3 years old
  • 9.7 %
    4 - 6 years old
  • 15.3 %
    7 years or older
2. Please indicate your level of satisfaction for the following items (1 = very bad, 10 = excellent). If you don’t know something or it's not applicable to you, please choose “N.v.t." (N/A).
 
 
3. CHILDCARE
 
 
4. The level of care of your child's individual development by our pedagogical staff
84.6 %
  • Gem.
    8.5
  • 25.0 %
    10
  • 20.8 %
    9
  • 38.9 %
    8
  • 5.6 %
    7
  • 4.2 %
    6
  • 1.4 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 1.4 %
    2
  • 0.0 %
    1
  • 2.8 %
    N.v.t.
5. The level of (nursing) care given to your child by our pedagogical staff
84.9 %
  • Gem.
    8.5
  • 22.2 %
    10
  • 25.0 %
    9
  • 27.8 %
    8
  • 15.3 %
    7
  • 4.2 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 5.6 %
    N.v.t.
6. The selection of (suitable) activities offered to your child
85.3 %
  • Gem.
    8.5
  • 27.8 %
    10
  • 25.0 %
    9
  • 30.6 %
    8
  • 9.7 %
    7
  • 2.8 %
    6
  • 4.2 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
7. The constant presence of well-known and trusted pedagogical staff
82 %
  • Gem.
    8.2
  • 26.4 %
    10
  • 25.0 %
    9
  • 23.6 %
    8
  • 5.6 %
    7
  • 5.6 %
    6
  • 9.7 %
    5
  • 1.4 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 1.4 %
    N.v.t.
8. The level of your child's well-being whilst attending their childcare location
86.8 %
  • Gem.
    8.7
  • 29.2 %
    10
  • 29.2 %
    9
  • 26.4 %
    8
  • 11.1 %
    7
  • 4.2 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
9. The interaction between our pedagogical staff and the children
88 %
  • Gem.
    8.8
  • 31.9 %
    10
  • 33.3 %
    9
  • 23.6 %
    8
  • 5.6 %
    7
  • 1.4 %
    6
  • 1.4 %
    5
  • 1.4 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 1.4 %
    N.v.t.
10. THE LOCATION
 
 
11. The set-up and general appearance of your location
87.4 %
  • Gem.
    8.7
  • 30.6 %
    10
  • 27.8 %
    9
  • 30.6 %
    8
  • 6.9 %
    7
  • 4.2 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
12. The safety of your location
87.4 %
  • Gem.
    8.7
  • 31.9 %
    10
  • 27.8 %
    9
  • 25.0 %
    8
  • 12.5 %
    7
  • 2.8 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
13. The options for indoor play at your location
86.9 %
  • Gem.
    8.7
  • 29.2 %
    10
  • 30.6 %
    9
  • 23.6 %
    8
  • 13.9 %
    7
  • 2.8 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
14. The options for outdoor play at your location
87.5 %
  • Gem.
    8.8
  • 30.6 %
    10
  • 30.6 %
    9
  • 25.0 %
    8
  • 11.1 %
    7
  • 2.8 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
15. The hygiene at your location
80.1 %
  • Gem.
    8.0
  • 16.7 %
    10
  • 20.8 %
    9
  • 29.2 %
    8
  • 20.8 %
    7
  • 8.3 %
    6
  • 1.4 %
    5
  • 2.8 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
16. INFORMATION AND CONTACT
 
 
17. The information given about your child's well-being
82.8 %
  • Gem.
    8.3
  • 23.6 %
    10
  • 25.0 %
    9
  • 29.2 %
    8
  • 12.5 %
    7
  • 5.6 %
    6
  • 1.4 %
    5
  • 0.0 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 1.4 %
    1
  • 0.0 %
    N.v.t.
18. The communication by the staff at your location via the childcare App (note: not applicable for all locations)
86.7 %
  • Gem.
    8.7
  • 31.9 %
    10
  • 27.8 %
    9
  • 23.6 %
    8
  • 12.5 %
    7
  • 2.8 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
19. The interaction between our pedagogical staff and you as a parent
87.2 %
  • Gem.
    8.7
  • 31.9 %
    10
  • 29.2 %
    9
  • 27.8 %
    8
  • 5.6 %
    7
  • 1.4 %
    6
  • 1.4 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 1.4 %
    1
  • 1.4 %
    N.v.t.
20. The interaction between our director and you as a parent
73.5 %
  • Gem.
    7.4
  • 15.3 %
    10
  • 11.1 %
    9
  • 22.2 %
    8
  • 15.3 %
    7
  • 4.2 %
    6
  • 5.6 %
    5
  • 1.4 %
    4
  • 1.4 %
    3
  • 5.6 %
    2
  • 1.4 %
    1
  • 16.7 %
    N.v.t.
21. The reachability of the location via phone
85.7 %
  • Gem.
    8.6
  • 26.4 %
    10
  • 16.7 %
    9
  • 25.0 %
    8
  • 11.1 %
    7
  • 1.4 %
    6
  • 2.8 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 16.7 %
    N.v.t.
22. The response time of the location when answering questions via mail
82.5 %
  • Gem.
    8.3
  • 19.4 %
    10
  • 23.6 %
    9
  • 23.6 %
    8
  • 11.1 %
    7
  • 4.2 %
    6
  • 2.8 %
    5
  • 1.4 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 12.5 %
    N.v.t.
23. The handling of questions and/or complaints
82.4 %
  • Gem.
    8.2
  • 15.3 %
    10
  • 27.8 %
    9
  • 19.4 %
    8
  • 12.5 %
    7
  • 2.8 %
    6
  • 1.4 %
    5
  • 0.0 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 1.4 %
    1
  • 18.1 %
    N.v.t.
24. The information provided by the location about news and developments (e.g. via (news)letters or at parents’ evenings)
83.8 %
  • Gem.
    8.4
  • 25.0 %
    10
  • 19.4 %
    9
  • 29.2 %
    8
  • 19.4 %
    7
  • 4.2 %
    6
  • 1.4 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 1.4 %
    N.v.t.
25. The information provided by the location about important policy matters (e.g. privacy policy)
84.3 %
  • Gem.
    8.4
  • 26.4 %
    10
  • 23.6 %
    9
  • 25.0 %
    8
  • 11.1 %
    7
  • 1.4 %
    6
  • 1.4 %
    5
  • 2.8 %
    4
  • 1.4 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 6.9 %
    N.v.t.
26. Please select the items below that you are (sufficiently) familiar with:
75.0 %
  • 26.4 %
    The Parents’ Committee
  • 75.0 %
    Your child’s mentor
  • 55.6 %
    The daily programme of the group
  • 8.3 %
    Our collaborations with other professional organizations
  • 37.5 %
    Our privacy policy
  • 20.8 %
    Our nutrition policy
27. PRACTICAL ISSUES
 
 
28. The opening hours of your location
92.6 %
  • Gem.
    9.3
  • 44.4 %
    10
  • 40.3 %
    9
  • 13.9 %
    8
  • 0.0 %
    7
  • 1.4 %
    6
  • 0.0 %
    5
  • 0.0 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
29. The placement opportunities (i.e. openings at the preferred days, opportunities to switch days, etc.)
79.7 %
  • Gem.
    8.0
  • 23.6 %
    10
  • 12.5 %
    9
  • 25.0 %
    8
  • 12.5 %
    7
  • 13.9 %
    6
  • 5.6 %
    5
  • 1.4 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 5.6 %
    N.v.t.
30. The administration in general (i.e. invoicing, contractual changes)
84.5 %
  • Gem.
    8.5
  • 29.2 %
    10
  • 20.8 %
    9
  • 30.6 %
    8
  • 12.5 %
    7
  • 1.4 %
    6
  • 1.4 %
    5
  • 1.4 %
    4
  • 0.0 %
    3
  • 0.0 %
    2
  • 1.4 %
    1
  • 1.4 %
    N.v.t.
31. The (net) monthly price that you pay for our childcare
70.6 %
  • Gem.
    7.1
  • 4.2 %
    10
  • 5.6 %
    9
  • 29.2 %
    8
  • 38.9 %
    7
  • 6.9 %
    6
  • 8.3 %
    5
  • 4.2 %
    4
  • 2.8 %
    3
  • 0.0 %
    2
  • 0.0 %
    1
  • 0.0 %
    N.v.t.
32. IN CONCLUSION
 
 
33. How likely are you to recommend your location to friends and family members? (0 = very unlikely, 5 = neutral and 10 = very likely)
5
28
39
  • Net Promoter Score
    47
  • 6.9 %
    Criticasters (0-6)
    38.9 %
    Passief tevredenen (7-8)
    54.2 %
    Promotors (9-10)