Customer survey 2Samen - 2023
For which type of childcare are you completing the questionnaire?
Out of school care (bso)
Daycare (kdv)
Playgroup (po) / Preschool
Make a choice for which location you will complete the questionnaire:
Maak een keuze
kdv 2 Ballonnen
kdv 2 Eekhoorns
kdv 2 Giraffen
kdv 2 Hindes
kdv 2 In 't Veld
kdv 2 Kabouters
kdv 2 Koninkjes
kdv 2 Krekels
kdv 2 Lepelaars
kdv 2 Libellen
kdv 2 Matrozen
kdv 2 Olifanten
kdv 2 Onder Elkaar
kdv 2 Ontdekkers
kdv 2 Ooievaars
kdv 2 Penselen
kdv 2 Pinguïns
kdv 2 Piraten
kdv 2 Prinsjes
kdv 2 Schelpen
kdv 2 Span
kdv 2 Sprong
kdv 2 Torentjes
kdv 2 Vleermuizen
kdv 2 Vliegers
kdv 2 Vlinders
kdv 2 Vriendjes
kdv 2 Walvissen
kdv 2 Wasberen
kdv 2 Zonnebloemen
kdv 2 Zonnetjes
kdv 2 Zwanen
bso 2 Aan 2
bso 2 Acrobaten
bso 2 Ballonnen
bso 2 Bevers
bso 2 Burchten
bso 2 Dolfijnen
bso 2 Flamingo's
bso 2 Giraffen
bso 2 Hoek Anemoon
bso 2 Hoek
bso 2 Kabouters
bso 2 Kaketoes
bso 2 Kameleons
bso 2 Karpers
bso 2 Krekels
bso 2 Lakeien
bso 2 Lepelaars
bso 2 Libellen
bso 2 Maatjes
bso 2 Noormannen
bso 2 Onder Elkaar
bso 2 Ontdekkers
bso 2 Otters
bso 2 Papegaaien
bso 2 Penselen
bso 2 Pinguïns
bso 2 Piraten
bso 2 Prinsjes
bso 2 Rendieren
bso 2 Ruiters
bso 2 Schorpioenen
bso 2 Schuiten
bso 2 Spelende Beren
bso 2 Speurneuzen
bso 2 Sprinkhanen
bso 2 Torentjes
bso 2 Uilen
bso 2 Valken
bso 2 Vikingen
bso 2 Vleermuizen
bso 2 Vliegende Hollanders
bso 2 Vliegers
bso 2 Vlinders
bso 2 Vossen (formerly 2 Indianen)
bso 2 Vriendjes
bso 2 Waterlelies
bso 2 Weidevogels
bso 2 Wombats
bso 2 Zeerovers
bso 2 Zeppelins
bso 2 Zonnetjes
bso 2 Zwanen
bso Wondersteboven
po 2 Aan 2
po 2 Acrobaten
po 2 Giraffen
po 2 Karpers
po 2 Lakeien
po 2 Ontdekkers
po 2 Piraten
po 2 Ruiters
po 2 Schuiten
po 2 Uilen
po 2 Vikingen
po 2 Vleermuizen
po 2 Vliegers
po 2 Vriendjes
po 2 Waterlelies
po 2 Zwanen
What is the age of the child that you are completing this survey for?
0 or 1 years old
2 or 3 years old
What is the age of the child that you are completing this survey for?
4 - 7 years old
8 - 12 years old
Please indicate your level of satisfaction for the following items (1 = very bad, 10 = excellent). If you don’t know something or it's not applicable to you, please choose “N.v.t." (N/A).
PEDAGOGICAL CLIMATE - CHILDCARE
The pedagogical staff's level of expertise
1
2
3
4
5
6
7
8
9
10
N.v.t.
The level of your child's well-being whilst attending their childcare location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The personal attention given to your child
1
2
3
4
5
6
7
8
9
10
N.v.t.
The level of care given to your child
1
2
3
4
5
6
7
8
9
10
N.v.t.
The food that your child is provided with
1
2
3
4
5
6
7
8
9
10
N.v.t.
The attention given to the overall development of your child (e.g. language, emotional, social, motor and cognitive developement)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The selection of activities offered to your child
1
2
3
4
5
6
7
8
9
10
N.v.t.
The attention given to your child’s own initiatives
1
2
3
4
5
6
7
8
9
10
N.v.t.
The attention given to the level of your child’s independence
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided to you about your child's well-being
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided to you about your child's development
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information given to you when your child is brought to, and picked up from, the location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The constant presence of well known and trusted pedagogical staff
1
2
3
4
5
6
7
8
9
10
N.v.t.
The extent to which you feel free to share any ideas or concerns you might have
1
2
3
4
5
6
7
8
9
10
N.v.t.
The extent to which your comments and requests are taken seriously
1
2
3
4
5
6
7
8
9
10
N.v.t.
As you know, there are staff shortages in childcare. Do you notice this at your location? (1 = Yes, I am very dissatisfied with this / 10 = No, this is going great)
1
2
3
4
5
6
7
8
9
10
N.v.t.
Would you like to explain your answer regarding the staff shortages?
Please share any additional comments you have regarding "the pedagogical climate and childcare" at your location:
THE CHILDCARE LOCATION
The atmosphere and general appearance of your location (indoors and outdoors)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The safety of your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The opportunities for indoor play at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The opportunities for outdoor play at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The hygiene at your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
The opening hours of your location
1
2
3
4
5
6
7
8
9
10
N.v.t.
Please share any additional comments you have regarding your "childcare location":
INFORMATION
The level of customer service provided by the Planning & Advice department
1
2
3
4
5
6
7
8
9
10
N.v.t.
Your overall satisfaction with invoicing (punctuality, clarity, accuracy)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided to you by the childcare location (parent portal, (news)letters, emails)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The information provided to you by the organisation (website, social media, (news)letters, printed posters, flyers, etc.)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The ease of use of the parent app (Jaamo)
1
2
3
4
5
6
7
8
9
10
N.v.t.
The awareness of and confidence in the Parent Committee/ Customer Council
1
2
3
4
5
6
7
8
9
10
N.v.t.
Are you interested in parent evenings at the location of your child(ren)?
Yes, I am interested in this
No, I'm not interested
What do you think would be fun/interesting topics for a parents' evening?
Please share any additional comments you have regarding "the information":
IN CONCLUSION
How likely are you to recommend your location to friends and family members? (0 = very unlikely, 5 = neutral and 10 = very likely)
Maak een keuze
0 (zeer onwaarschijnlijk)
1
2
3
4
5 (neutraal)
6
7
8
9
10 (zeer waarschijnlijk)
What is your location particularly good at?
What is the most important point of improvement for your location?
Please describe 2Samen for us in just a few words:
How would you rate the overall level of care that is given to your child at your location? (1 = very bad, 10 = excellent)
1
2
3
4
5
6
7
8
9
10
Please press de button below to submit this survey.
Versturen
